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 Post subject: money owner
 Post Posted: Tue Oct 06, 2015 1:08 pm 
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2 weeks ago i rang up to pay my premium off in full as i had taken it out over a 10 month plan, there was 3 months left, then the next week another payment goes out which shouldn't have done, so i ring up straight away to ask for the refund, they said it should come through in 3-5 working days, just rang back up now, they hadn't even processed it yet, and been told its gonna be another 3-5 working days, as it seems somebody couldn't be bothered to to help send me money i was owed, there pretty dam quick to take it off you but you have to ring up to remind them twice when they owe you.

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 Post subject: Re: money owner
 Post Posted: Tue Oct 06, 2015 1:53 pm 
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Charnocknth wrote:
2 weeks ago i rang up to pay my premium off in full as i had taken it out over a 10 month plan, there was 3 months left, then the next week another payment goes out which shouldn't have done, so i ring up straight away to ask for the refund, they said it should come through in 3-5 working days, just rang back up now, they hadn't even processed it yet, and been told its gonna be another 3-5 working days, as it seems somebody couldn't be bothered to to help send me money i was owed, there pretty dam quick to take it off you but you have to ring up to remind them twice when they owe you.


Hi Charnocknth,

Sorry to hear this!

Could you drop me a PM with your details so I can investigate what happened here?

Regards
Dan.

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 Post subject: Re: money owner
 Post Posted: Tue Oct 06, 2015 6:45 pm 
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Joined: Sun Aug 10, 2014 12:17 pm
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Shit Nate. Let us know if they actually give you anything extra back for the trouble.


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 Post subject: Re: money owner
 Post Posted: Tue Oct 06, 2015 7:24 pm 
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Yeah I love how the money goes straight out your bank within a few hours but takes 3-5 working days to go back in after a refund! :whistle: :whistle:

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